Terms of service
TERMS OF SERVICE
Last updated: September 21, 2026
OVERVIEW
Welcome to VELUNÉ Skin.
Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to VELUNÉ Skin. We operate this online store and website to provide customers with access to skincare and personal care products, information, content, features, and related services.
Our store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.
By visiting our website, browsing our store, placing an order, or otherwise using our services, you agree to these Terms of Service and our Privacy Policy.
If you do not agree with these Terms, please do not use our website or services.
SECTION 1 – ELIGIBILITY AND ACCOUNT INFORMATION
By using our website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian where required.
When placing an order or creating an account, you agree to provide accurate, complete, and current information.
You are responsible for maintaining the confidentiality of your account information and for activity performed through your account.
SECTION 2 – PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to display our products, packaging, colors, ingredients, descriptions, and images as accurately as possible.
However, the appearance of products may vary slightly depending on your device, screen settings, packaging updates, manufacturer changes, or product availability.
Product descriptions, availability, prices, and specifications may be changed at any time without prior notice.
We reserve the right to discontinue or limit the availability of any product.
SECTION 3 – SKINCARE AND PERSONAL CARE PRODUCTS
Our products and website content are intended for general cosmetic and personal care purposes and are not intended to diagnose, treat, cure, or prevent any medical condition.
Information provided on our website should not be considered medical advice.
Individual experiences and results may vary.
Customers are responsible for reviewing product ingredients and usage instructions before use. If you have allergies, sensitive skin, a medical condition, or concerns about using a product, you should consult an appropriate healthcare professional before use.
If irritation or an unexpected reaction occurs, discontinue use and seek appropriate medical advice when necessary.
SECTION 4 – ORDERS
Placing an order constitutes an offer to purchase products from VELUNÉ Skin.
We reserve the right to accept, decline, or cancel an order when reasonably necessary, including in cases involving product availability, suspected fraud, payment issues, pricing errors, or incorrect product information.
Payment must be successfully processed before an order can be fulfilled.
Please review your order carefully before completing your purchase.
If you need to request a change or cancellation, contact us as soon as possible at geneilsoncommerce@gmail.com. We cannot guarantee that changes or cancellations will be possible once processing has started.
Returns and refunds are handled according to our Return & Refund Policy.
SECTION 5 – PRICES AND PAYMENT
Prices are displayed in the currency shown on our website at the time of purchase.
Prices, promotions, discounts, and product availability may change without prior notice.
Any applicable shipping charges, taxes, or other fees will be displayed during checkout when required.
You agree to provide accurate and authorized payment information when completing a purchase.
SECTION 6 – SHIPPING AND DELIVERY
Orders are processed and delivered according to our Shipping Policy.
Delivery times shown on our website are estimates and are not guaranteed.
Delivery may be affected by carrier delays, weather conditions, customs processing, holidays, address issues, high order volumes, or other circumstances outside our reasonable control.
Please ensure that your shipping information is accurate before submitting your order.
SECTION 7 – RETURNS AND REFUNDS
Eligible returns and refunds are governed by our Return & Refund Policy.
For hygiene and safety reasons, opened, used, tested, or unsealed skincare and personal care products may not be eligible for return except where the product arrived damaged, defective, incorrect, or where otherwise required by applicable law.
For assistance, contact geneilsoncommerce@gmail.com.
SECTION 8 – INTELLECTUAL PROPERTY
Unless otherwise stated, the content available through VELUNÉ Skin, including our branding, website design, text, graphics, logos, images, and original content, is owned by or licensed to VELUNÉ Skin and is protected by applicable intellectual property laws.
You may use our website for personal and non-commercial purposes.
You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our protected content without prior written permission.
SECTION 9 – THIRD-PARTY SERVICES AND LINKS
Our website may use or provide access to third-party services, applications, payment providers, shipping providers, or websites.
Third-party services are governed by their own terms and privacy policies.
VELUNÉ Skin is not responsible for the content, policies, availability, or practices of third-party websites or services that we do not control.
SECTION 10 – SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify provides the ecommerce technology that enables us to operate our store. Purchases made from VELUNÉ Skin are transactions between you and VELUNÉ Skin, not between you and Shopify.
Shopify may process certain information as necessary to provide its platform and related services in accordance with its own privacy practices.
SECTION 11 – REVIEWS, FEEDBACK, AND USER CONTENT
If you voluntarily submit reviews, feedback, suggestions, images, or other content to us, you confirm that you have the right to provide that content.
You agree not to submit content that is unlawful, misleading, abusive, defamatory, obscene, fraudulent, or that infringes another person’s intellectual property or privacy rights.
We may moderate or remove content that violates these Terms or applicable law.
SECTION 12 – ERRORS AND INACCURACIES
Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, availability, prices, promotions, shipping information, or other content.
We reserve the right to correct inaccurate information and update our website when necessary.
If an error materially affects an order you have already placed, we will take reasonable steps to contact you.
SECTION 13 – PROHIBITED USES
You may not use our website or services for unlawful, fraudulent, abusive, or harmful purposes.
You may not attempt to interfere with the security or operation of our website, introduce malicious software, collect personal information without authorization, impersonate another person, engage in fraudulent transactions, or violate applicable laws or the rights of others.
SECTION 14 – DISCLAIMER OF WARRANTIES
To the extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.
We do not guarantee that our website will always be uninterrupted, error-free, or available at all times.
Nothing in these Terms excludes rights or protections that cannot legally be excluded under applicable consumer protection law.
SECTION 15 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, VELUNÉ Skin will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website, services, or products.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.
SECTION 16 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless VELUNÉ Skin and its service providers from claims, liabilities, losses, or expenses resulting from your unlawful use of our website, your violation of these Terms, or your violation of the rights of another person.
SECTION 17 – SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.
SECTION 18 – ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies displayed on our website, constitute the agreement governing your use of our online store and services.
SECTION 19 – GOVERNING LAW
These Terms will be interpreted in accordance with applicable laws and consumer protection requirements.
Nothing in these Terms is intended to remove or limit any mandatory consumer rights available to you under applicable law.
SECTION 20 – CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The most current version will be available on this page. Changes become effective when posted, except where applicable law requires additional notice.
SECTION 21 – CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us:
VELUNÉ Skin
Email: geneilsoncommerce@gmail.com