Refund policy

 

30-Day Return Policy

At VELUNÉ Skin, we want you to feel confident when shopping with us. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be unused, unopened, and in the same condition in which you received it, including its original packaging. You will also need your receipt or other proof of purchase.

To request a return, please contact us at geneilsoncommerce@gmail.com before sending any item back.

If your return is approved, we will provide you with return instructions, including where and how to send your item. Items returned without first requesting and receiving authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or if you receive the wrong product, please contact us as soon as possible at geneilsoncommerce@gmail.com.

Please include your order details and, when possible, photos showing the issue. We will review your request and work with you to provide an appropriate solution.

Non-Returnable Items

For hygiene and safety reasons, skincare and personal care products that have been opened, used, tested, or had their protective seal removed are generally not eligible for return.

This restriction does not prevent us from reviewing claims involving products that arrived damaged, defective, or incorrect.

Gift cards and personalized products, if offered, are also non-returnable.

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

If you would like a different product, please contact us first.

The simplest way to exchange an eligible item is to complete the approved return process and then place a new order for the product you would like.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, return shipping costs are generally the responsibility of the customer.

If the return is related to an error on our part or an eligible damaged or defective item, we will provide instructions regarding the return process.

We recommend using a trackable shipping method when returning an item. VELUNÉ Skin is not responsible for return packages that are lost in transit before reaching the designated return location.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank, credit card issuer, or payment provider may require additional time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at geneilsoncommerce@gmail.com.

Contact Us

If you have any questions about returns or refunds, please contact us at:

VELUNÉ Skin
Email: geneilsoncommerce@gmail.com