Shipping policy
Shipping Policy
At VELUNÉ Skin, we are committed to providing a smooth and reliable shipping experience.
Order Processing
Orders are typically processed within 1–3 business days. During holidays, peak seasons, or periods of high order volume, processing may take up to 5 business days.
Business days are Monday through Friday, excluding public holidays.
Estimated Delivery Times
Delivery times may vary depending on the fulfillment location of the product and the destination.
For orders shipped from a U.S. fulfillment location, delivery within the United States typically takes approximately 3–5 business days after processing.
For products fulfilled from international locations, delivery to the United States typically takes approximately 10–15 business days after processing.
These are estimated delivery times and are not guaranteed. Delays may occasionally occur due to carrier operations, weather conditions, customs, holidays, high order volumes, or other circumstances outside our control.
Tracking Information
When tracking information becomes available, it will be provided for your order. Please allow some time for tracking updates to appear after your package has been shipped.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at geneilsoncommerce@gmail.com.
We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.
Lost, Delayed, or Damaged Packages
If your tracking information shows unusual delays, or if your package arrives damaged, please contact us at geneilsoncommerce@gmail.com with your order information.
We will review the situation and assist you with the appropriate next steps.
Multiple Packages
In some cases, items from the same order may be fulfilled from different locations and may arrive in separate packages.
Shipping Costs
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Contact Us
If you have any questions about your order or shipping, please contact us at:
VELUNÉ Skin
Email: geneilsoncommerce@gmail.com